Right out of the box, my HP laptop displays "disk (SMART event) is at risk" error in Intel Optane Memory and Storage
My Lapop Information:
HP 14t-dq200
i5-1135G7 + Intel® Iris® Xe Graphics
8 GB DDR4-2666 SDRAM (2x4GB)
512 GB PCIe® NVMe™ M.2 Value SSD
S.M.A.R.T. Information from CrystalDiskInfo:
I searched for a solution online. Some have suggested an error check on my disk.
I did that, but I still couldn't resolve the issue. I've contacted HP technical support, their tech support personnel deleted files in %temp%. They viewed the Reliability Monitor. But they were not able to resolve the issue... Has anyone encountered a similar problem?
My main concern is whether this is a serious problem (As Tonny mentioned "the SSD can fail completely at any time")
UPDATE: Today Intel Optane Memory and Storage reported this error 5 times in a short duration of time. Now my D and E partitions have disappeared.
Replying to harrymc:It's weird. When I looked in the Intel Optane Memory and Storage Management software, it shows me the driver version is 18.6.1.1016. Is this the RST driver information?
The link you sent me shows that the latest driver is 17.11.0.1000. Does that mean my computer has a newer driver than the Intel website? Or that's not the right place to look for RST driver information?
123 Answers
So essentially the M.2 SSD in your laptop is not just an SSD, but also contains a 16 GB RAM chip that acts as an extra disk-cache.
The Optane driver software glues these together so Windows considers the combination to be a single device.
Now the Optane software thinks there is an error, but a SMART test on the SSD part is fine.
This indicates a problem with the RAM cache, which will usually not go away by itself. And it may get worse suddenly.
First of all: Make a backup of anything important on that laptop as the SSD can fail completely at any time if this problem gets worse.
(And personally I would not consider this laptop to be reliable at all with this error.)
Try updating all bios/firmware/drivers with the latest version from the HP website. Sometimes a thing like this is a glitch that disappears with an update, so that may help.
It it doesn't go way after updates call HP again and make this a warranty issue. Get the SSD replaced. (That also means a re-install of Windows. Another reason for the backup I mentioned.)
If the helpdesk isn't very helpful be persistent and get this escalated.
They should replace the SSD under warranty. A recurring error like this is just unacceptable.
Samsunglistsyour disk as a normal NVMe SSD disk.
As you don't have Intel SSD with Optane in your laptop, the Intel Optane Memory and Storage Management is irrelevant for you and should be uninstalled. The notifications are just bogus.
The SMART data of your disk shows that it is in absolutely perfect shape with not even the least error event.
However, the data lists 11 "Unsafe Shutdowns". These mean that power was brutally cut to the disk, the firmware trying to save data with the last electric resources in its accumulators.
As you have lost two partitions, it seems that the power cuts were not totally recovered by the firmware.
I would suggest examining the power problem on your end. I don't know if the computer is being turned off at the mains, but it should rather be shut down in a regular manner. If the electric supply in your environment is irregular, you should protect the computer with a UPS.
If you don't have any electric problems at your place, the only conclusion left is that the disk is defective and should be replaced.
2A "SMART event" suggests a SMART value reported by the HDD itself has crossed a threshold, i.e. a potential hardware issue (dozens of SMART values are typically monitored). Unless the value in question relates to bad sectors, it won't show up with a chkdsk scan.
Try checking the drive with CrystalDiskInfo to see which one it is:
You may also want to run the on board HP diagnostics, make sure the tests include the HDD (I think they're in the default set though). I would be suspicious of a system drive that spits out errors, and diagnostics results should help you get HP to replace it under warranty.
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